The Leader’s Voice by Clarke and Crossland About 13 years ago, while leading a team at Microsoft, I found myself a little surprised by some of the problems I was having. It’s not immodest to say that, in general, I’m a good communicator. I’ll stand in front of fifteen thousand people to share a product vision quite comfortably. Or I’ll sit down for a TV interview and be relaxed. I can structure my thoughts, build my messages and respond to questions on the fly.